A free “welcome back” $10 Koop Voucher accompanies all orders of $100 or more consisting any mix of goods made in a single transaction - after deducting the value of shipping, discount Voucher redemption and non-qualifying Koop Gift Voucher purchases.
Such free Vouchers will expire at Koop's discretion (usually around 3 months).
A “First Order” Voucher Code gained via a Koop website pop-up is only valid for a new email subscriber who has entered their email address and agreed to receive marketing emails from Koop. First Order Voucher Codes are not available for orders being shipped internationally or Goods specially ordered in.
In some Voucher promotions, Koop may advise Customers of Voucher codes which can also be redeemed via the Koop checkout system.
Advice of a Voucher may be through social media sites, direct email, or any other means that Koop decides is appropriate at the time. It is the Customer’s responsibility to record such Voucher details.
A Voucher can only be used once in a single transactional undertaking. No refund of any unused Voucher portion applies.
If a purchase exceeds the Voucher value, Customer shall pay for the balance of their purchase in the usual way.
Vouchers cannot be applied to an order after it has been processed and payment has been made.
Vouchers are non-refundable and cannot be exchanged or redeemed for cash or be combined with any other promotion or Voucher, unless Koop notifies otherwise in writing.
Vouchers are valid from the date of issue to the date specified (or discretionary expiry date in the case of free Vouchers).
Koop is not responsible for lost, stolen or misused Vouchers.
Customer is not allowed to change, copy, transfer, assign or sell any Voucher or use it in any other manner not expressly authorised in writing by Koop.
Koop retains the right to terminate, or amend the validity of, any Voucher which contains an error or which Koop believes is being misused.
It is the responsibility of the Customer to advise Koop on a timely basis of any missing or erroneous Vouchers.
All Vouchers are issued subject to Koop T&Cs.